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How it works

Our platform consists of 5 main modules: Triage24 for automated triage and medical history presentation, Meeting24 for communication between patient and care provider, You24 for management of the digital care chains, Connect24 for integration with surrounding ecosystems and Manage24 for adaptation to a care provider’s unique needs.

Module 1


Automated triage & medical history

Triage24 is the Nordic region’s most comprehensive and proven system for automated triage and medical history presentation, with 1 million patient triages yearly. With Platform24’s intuitive and patient-friendly chatbot, the patient receives customised advice and support. The chatbot is medically secure and has no time or space restrictions, and it can quickly transform the information provided into a medical history, refer the patient to the right level of care, provide self-care advice or help the patient to book an appointment for a physical examination. The algorithm is based on established national triage protocols and is under constant development and improvement.

Module 2


Communication between patient & care provider

The patient can meet healthcare personnel via video or synchronous/asynchronous chat, via a secure connection, to receive a diagnosis and treatment. The care provider and patient can share images, video and documents with each other during the consultation. A large number of autophrases are included and can be activated quickly via a hotkey function to provide quality assurance of the process and make the consultation more efficient. Additional symptom forms can easily be activated by the care provider, as well as the possibility to book an appointment for the patient with other care units via a digital appointment-booking function, integrated with the customer’s medical record system. The patient’s medical record can then easily be transferred over to the customer’s medical record system in a structured format. The solution also facilitates multi-party video and chat and enables the care provider to manage many patient consultations in parallel. In the solution, consultations can easily be moved to or booked with another area of care competence, either digitally or physically.

Module 3


Integrated digital care chains

The patients can see their earlier interactions with the healthcare provider and are guided to the next step in the healthcare planning process. The solution can, for example, simplify annual check-ups by sending symptom forms prior to planned follow-ups, and can also automate lab referrals in accordance with specific decision-making rules. Regularly used forms can be booked in (for example, MADRS-S every 30th day). Information from the patient’s various healthcare interactions is gathered together in one location and can easily be shared with relevant healthcare personnel. The system can recognise if there is a designated physician or nurse responsible for a specific patient and can direct the patient to these specific healthcare professionals where applicable, in order to promote continuity in the healthcare process. This module can also be used for primary and secondary prevention, for example by allowing the patient to complete and submit digital health forms.

Module 4


Integration with surrounding ecosystems

The platform can be integrated with underlying EMR/EHR/PAS, for example to manage the booking of physical appointments, record medical history entries or exchange forms. The platform can also be connected to other systems, for example, systems for patient data listing, authentication, payment, validation of insurance policies, etc. For the patient, the seamless booking function means that he or she, after triage, can schedule a physical or digital appointment directly in the app, with just a few simple keystrokes. The scheduling feature is governed by geographical location, care provider configuration and the range of available times.  The patient’s medical history accompanies the booking throughout, to ensure a qualitative consultation.

Module 5


Enterprise module for adaptation to the healthcare provider’s unique needs

This module enables our customers to adjust and refine the solution independently over time, in accordance with their own specific circumstances and needs; for example, by adjusting the range of care services on offer, changing the texts that are presented to the patient, creating new and customised symptom forms, amending the dynamic triage forms, etc. It is also possible to set specific rules that govern opening hours, flows, resource types, appointment scheduling rules, etc. All rules can be set on the basis of the outcome of the triage assessment with regard to level of care, degree of urgency, type of appointment, resource type and competence requirements. Manage24 makes it possible for our customers to match medically triaged patients on the basis of their current and changing circumstances.

Flexible solutions

Platform24’s functions include automated medical record models for increased efficiency in the healthcare interaction, and support for complex patient flows such as referrals and lab tests. The system is also used for dynamic digital staffing, automatic medical history presentation prior to physical or digital patient consultations, and (for example) follow-up visits via video and chat.

Our solutions are flexible and adaptable based on your specific needs and activities. Complete the contact form below – we would be delighted to tell you more!


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